Terms of Service

Effective Date: May 9, 2026  |  Last Updated: May 9, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the operator of the website located at eat-caferio.top (the "Website"). This Agreement governs your access to and use of the Website and all related services, content, features, and functionality offered by Cafe Rio.

By visiting, browsing, registering on, or otherwise using this Website, you affirm that you are at least 18 years of age, or if you are between the ages of 13 and 17, that you have obtained verifiable parental or legal guardian consent to use this Website and agree to these Terms. Individuals under the age of 13 are strictly prohibited from using this Website or submitting any personal information.

Your continued use of the Website following the posting of any changes to these Terms constitutes your binding acceptance of those changes. If you are accessing or using this Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind such entity to these Terms, and all references to "you" shall refer to both you personally and the entity on whose behalf you are acting.

These Terms, together with our Privacy Policy and any other policies, guidelines, or additional terms posted on our Website, form the entire agreement between you and Cafe Rio with respect to your use of the Website and our services.

2. Description of Services

Cafe Rio is a food service business operating within the United States, providing customers with access to a variety of food-related services, including but not limited to:

• Online Menu Access: Customers may view our current food menu, including available items, descriptions, pricing, and any seasonal or limited-time offerings.
• Online Ordering: Where available, customers may place food orders online for pickup, dine-in, or delivery through our Website or affiliated third-party platforms.
• Reservations: Customers may request or book reservations for dining at our physical establishment(s).
• Promotional Content: We may offer coupons, discount codes, loyalty programs, or promotional offers accessible through the Website.
• Account Registration: Users may create a personal account to manage orders, track loyalty rewards, and personalize their dining experience.
• Customer Support: We provide customer service communication channels to assist with inquiries, complaints, and general questions.
• Catering Services: Information and booking capabilities for catering services may be offered through the Website.
• Gift Cards: Purchase and redemption of gift cards may be facilitated through the Website.

Cafe Rio reserves the right to modify, suspend, discontinue, or restrict access to any part of our services at any time, with or without notice, and without liability to you. We do not guarantee that the Website or any specific feature or service will always be available, uninterrupted, or error-free.

Any descriptions of food items, including images, nutritional information, and ingredient lists, are provided for informational purposes only. Actual products may vary. Customers with food allergies or dietary restrictions are strongly advised to contact us directly before placing an order.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using the Website and our services, you agree to the following obligations:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Use the Website and services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Comply with all applicable laws, including those related to consumer protection, food safety, and electronic commerce.
• Respect the intellectual property rights of Cafe Rio and all third parties.
• Promptly pay for all orders and services you authorize through the Website.

3.2 Prohibited Activities

You expressly agree NOT to engage in any of the following prohibited activities in connection with the Website or our services:

• Using the Website for any fraudulent, deceptive, or misleading purpose.
• Submitting false, inaccurate, or misleading information in any form, including during account registration or when placing orders.
• Impersonating any person or entity, including any employee, representative, or affiliate of Cafe Rio.
• Unauthorized access to, or interference with, the Website's servers, networks, databases, or security systems.
• Using automated tools, bots, scrapers, or similar mechanisms to extract data from the Website without prior written consent.
• Transmitting viruses, malware, spyware, or any other harmful computer code to the Website or its users.
• Engaging in any activity that unreasonably burdens or disrupts our servers or network infrastructure.
• Collecting personal information of other users without their explicit consent.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website for commercial purposes without written authorization.
• Circumventing or attempting to circumvent any access control or security measures implemented on the Website.
• Posting, transmitting, or distributing any content that is defamatory, obscene, abusive, threatening, harassing, or otherwise objectionable.
• Using the Website in any manner that violates any applicable federal, state, or local law, regulation, or ordinance in the United States.
• Facilitating any unlawful activity, including money laundering, identity theft, or fraud.
• Engaging in any activity that interferes with another user's ability to access or enjoy the Website or our services.

Cafe Rio reserves the right to investigate any suspected violation of these Terms and take appropriate legal action, including suspending or terminating user accounts, reporting violations to law enforcement authorities, and seeking civil remedies.

4. Intellectual Property Rights

All content, materials, and information available on the Website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, and the overall design and layout of the Website ("Content"), are the exclusive property of Cafe Rio or its content suppliers and are protected by United States and international intellectual property laws, including the Copyright Act of 1976 (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state intellectual property laws.

The trademarks, service marks, trade names, logos, and trade dress ("Marks") displayed on the Website are registered or unregistered trademarks of Cafe Rio or third parties. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Marks without the prior written permission of Cafe Rio or the respective owner.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes in connection with using our food services. This license does not include the right to:

• Modify, reproduce, distribute, or publicly display any Content;
• Create derivative works based on the Content;
• Use the Content for any commercial purpose or public display;
• Remove any copyright, trademark, or proprietary rights notices from the Content;
• Transfer the materials to any other person or reproduce the materials on any other server.

Any unauthorized use of Content from this Website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. If you believe that any Content on our Website infringes your intellectual property rights, please contact us using the information provided in the Contact Information section of these Terms.

5. Payment Terms

5.1 Pricing and Fees

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, delivery fees, service charges, and any other fees will be clearly disclosed at checkout prior to the completion of your order. You are responsible for all charges associated with your order, including applicable taxes.

5.2 Payment Methods

We accept various forms of payment, including major credit cards, debit cards, and other payment methods as indicated at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order, including all applicable taxes and fees.

5.3 Order Confirmation

An order is not confirmed until you receive an order confirmation via email or through the Website. Cafe Rio reserves the right to cancel any order at any time for any reason, including in the event of pricing errors, unavailability of items, or suspected fraudulent activity. In the event of a cancellation, you will receive a full refund of any amounts charged.

5.4 Refund and Cancellation Policy

Refund and cancellation policies for food orders are subject to the specific terms communicated at the time of purchase. Due to the perishable nature of food products, refunds may be limited. If you believe your order was incorrect or unsatisfactory, please contact us within 24 hours of receipt. We will evaluate each situation on a case-by-case basis in accordance with applicable consumer protection laws, including protections under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.).

5.5 Promotional Offers and Gift Cards

Promotional offers, discount codes, and coupons are subject to their own specific terms and expiration dates. They may not be combined with other offers unless explicitly stated. Gift cards are non-refundable and may not be exchanged for cash except where required by applicable law.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE UNITED STATES AND ANY APPLICABLE STATE LAWS, CAFE RIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, PARTNERS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR OUR SERVICES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE DEVICE, OR DATA RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE;
• ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY ERRORS OR OMISSIONS IN THE CONTENT ON THE WEBSITE;
• ANY PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES;
• ANY FOOD-RELATED ISSUES, INCLUDING ALLERGIC REACTIONS, WHERE PROPER ALLERGEN INFORMATION WAS PROVIDED AND STANDARD FOOD SAFETY PRACTICES WERE FOLLOWED.

IN NO EVENT SHALL CAFE RIO'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you in their entirety. In such states, Cafe Rio's liability shall be limited to the fullest extent permitted by applicable law.

7. Disclaimers

7.1 As-Is Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Warranty of Accuracy

Cafe Rio makes no warranty or representation that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant or make any representations regarding the accuracy, reliability, completeness, or timeliness of any content, including menu information, pricing, nutritional data, or ingredient lists.

7.3 Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services. These links are provided for your convenience only. Cafe Rio does not endorse, control, or assume responsibility for the content, privacy practices, or terms of use of any third-party websites. Your use of any third-party website is at your own risk, and you should review the applicable terms and privacy policies of those websites before using them.

7.4 Food Allergen Disclaimer

While we make every effort to provide accurate allergen and nutritional information, our food is prepared in facilities that may handle common allergens, including nuts, dairy, gluten, soy, eggs, shellfish, and other allergens. Cross-contamination may occur. Cafe Rio cannot guarantee that any menu item is completely free from allergens. Customers with severe food allergies are strongly encouraged to consult with our staff directly before ordering.

8. Indemnification

You agree to defend, indemnify, hold harmless, and release Cafe Rio, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation or breach of these Terms of Service or any applicable law or regulation;
• Your use of the Website or our services in an unauthorized or prohibited manner;
• Your infringement of any intellectual property or other rights of any third party;
• Any content, information, or materials you submit, post, or transmit through the Website;
• Your fraudulent conduct, negligence, or willful misconduct;
• Your violation of any rights of another user or third party.

Cafe Rio reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Cafe Rio in asserting any available defenses. You agree not to settle any such matter without the prior written consent of Cafe Rio.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio operates, without regard to any conflict of law principles that would cause the laws of any other jurisdiction to apply.

To the extent that any dispute, claim, or legal proceeding between you and Cafe Rio is not subject to mandatory arbitration as described in Section 10, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the United States, specifically in the state where Cafe Rio's principal place of business is located, for the resolution of any such dispute.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. The use of this Website from outside the United States is at your own risk, and you are responsible for compliance with local laws applicable in your jurisdiction.

Federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.), shall apply to the extent required by law. If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable California state laws may provide you with additional rights.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact Cafe Rio at [email protected] and provide a written description of your dispute, the relief you are seeking, and your contact information. Both parties agree to negotiate in good faith for a period of no less than thirty (30) days to resolve the dispute informally. Many disputes can be resolved efficiently through good-faith communication.

10.2 Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Website or our services, or the breach, termination, or validity thereof, shall be finally resolved by binding arbitration. The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English and in the state where Cafe Rio's principal place of business is located, unless otherwise mutually agreed upon or required by applicable law.

The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could order or grant, including injunctive relief, declaratory judgment, and monetary damages. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both you and Cafe Rio agree in writing otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, or to prevent irreparable harm pending the resolution of arbitration. Nothing in this section shall limit either party's right to file a complaint with a governmental or regulatory body.

11. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Website or any of our services. Cafe Rio reserves the right, in its sole and absolute discretion, to:

• Suspend or terminate your account and access to the Website immediately, with or without prior notice, for any reason, including but not limited to your violation of these Terms;
• Refuse service to any person or entity at any time and for any reason;
• Modify, suspend, or discontinue any portion of the Website or services at any time without liability to you.

Upon termination, your right to use the Website and all services will immediately cease. If your account is terminated, you may lose access to your account information, order history, loyalty rewards, and any other data associated with your account. Cafe Rio is not liable for any loss resulting from such termination.

All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, dispute resolution, and governing law provisions.

You may terminate your account at any time by contacting us at [email protected] with a request for account deletion. Such termination will not affect any obligations that arose prior to the date of termination.

12. Changes to Terms

Cafe Rio reserves the right, at its sole discretion, to modify, update, or replace these Terms of Service at any time. When we make changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the email address associated with your account, through a notice prominently displayed on our Website, or through other reasonable means of communication.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website or our services after any changes to these Terms are posted constitutes your binding acceptance of those changes. If you do not agree with the modified Terms, you must stop using the Website and our services immediately.

Material changes to these Terms will be communicated with at least fifteen (15) days' advance notice where feasible. However, changes required by law or necessary to address urgent security concerns may be implemented immediately.

We encourage you to bookmark this page and check it regularly to stay informed about our current Terms of Service. Your continued use of the Website following the effective date of any revised Terms constitutes your acceptance of those Terms.

13. Severability

If any provision, clause, or part of these Terms of Service is found by a court of competent jurisdiction, arbitrator, or other authorized legal authority to be invalid, illegal, void, unenforceable, or in conflict with applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect as if the invalid provision had never been a part of these Terms.

The parties agree that any such modification or severance shall not be interpreted as a broader waiver of any rights or provisions under these Terms. The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Cafe Rio in writing.

14. Additional Legal Provisions

14.1 Entire Agreement

These Terms of Service, together with the Cafe Rio Privacy Policy and any other legal notices, policies, or agreements published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter hereof.

14.2 No Waiver

The failure of Cafe Rio to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Any waiver of these Terms by Cafe Rio must be in writing and signed by an authorized representative of Cafe Rio to be effective.

14.3 Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond Cafe Rio's reasonable control, including but not limited to acts of God, natural disasters, government restrictions, public health emergencies, labor strikes, supply chain disruptions, war, terrorism, or failures of third-party services.

14.4 Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the prior written consent of Cafe Rio. Cafe Rio may assign, transfer, or delegate any or all of its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

14.5 Headings

Section headings used in these Terms are for organizational and reference purposes only and shall not affect the interpretation or construction of these Terms.

14.6 Electronic Communications

By using the Website and our services, you consent to receive electronic communications from Cafe Rio, including notices, disclosures, and other communications electronically, which will satisfy any legal requirement that such communications be in writing. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing under applicable United States federal and state laws, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

15. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Website, please do not hesitate to contact us using the following information:

We strive to respond to all inquiries within five (5) business days. For urgent matters related to food safety, order issues, or immediate concerns, please use the email address above and mark your message as urgent.

© 2026 Cafe Rio. All Rights Reserved. eat-caferio.top | Last Reviewed: May 9, 2026